Every Hope Design Ltd. piece is created with attention to quality, materials, and craftsmanship. We welcome inquiries regarding workmanship concerns and repairs for items originally created by our studio.
30-Day Materials & Craftsmanship Coverage
If you discover a potential defect in materials or craftsmanship, please contact us within 30 calendar days of delivery.
This reporting period applies to standard, made-to-order, customized, personalized, and commissioned products.
Qualifying concerns may include defective clasps or hardware, improperly secured components, faulty connections, or other confirmed workmanship defects.
All requests are evaluated individually.
Complimentary Craftsmanship Service
When our studio confirms a qualifying materials or craftsmanship defect reported within 30 days of delivery, we will provide an appropriate resolution, which may include complimentary repair, replacement, or another remedy.
For approved repairs:
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Necessary repair labor and replacement materials are provided without charge.
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Hope Design Ltd. will coordinate any required return of the defective item.
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For confirmed defects attributable to our studio, Hope Design Ltd. will arrange and cover reasonable shipping costs associated with the approved resolution.
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Please do not independently ship an item before receiving instructions.
Repairs After 30 Days
We understand that meaningful jewelry and keepsakes may need attention over time.
Our studio may evaluate repair requests after the initial 30-day reporting period and provide an estimate when repair is possible.
Available services may include clasp or chain replacement, reattachment of components, minor adjustments, and other appropriate restoration work.
No paid repair work will begin without customer approval.
For voluntary paid repairs, customers are responsible for approved repair charges and all applicable shipping costs and fees in both directions.
Exclusions From Complimentary Craftsmanship Service
Complimentary craftsmanship service generally does not cover:
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Normal wear, aging, or tarnishing.
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Accidental damage, misuse, or improper care.
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Damage caused by chemicals, moisture, fragrances, improper storage, or environmental exposure.
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Damage resulting from alterations or repairs performed outside our studio.
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Significant modifications to the original design.
Some issues excluded from complimentary coverage may still be eligible for paid repair.
Custom & Personalized Products
Custom, personalized, and commissioned products follow the same 30-day materials and craftsmanship reporting period as standard merchandise.
There is no separate or extended custom-product warranty.
For products incorporating customer-provided military buttons, insignia, medals, heirlooms, or other meaningful materials, repair possibilities may be limited by the age, condition, construction, or availability of those components.
Repair Timeline
Repairs typically require 4–6 weeks after the item arrives at our studio, depending on complexity and material availability.
We will communicate significant changes to the estimated timeline.
How to Request a Repair
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Contact studio@hopedesignltd.com or use our website's Contact page.
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Include your order number, photographs, and a description of the issue.
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Wait for our studio's evaluation, authorization, and shipping instructions.
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If shipping is required, follow the arrangements provided.
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We will confirm receipt of your package within 3–5 business days after it arrives.
Please do not send items without prior authorization.
Nothing in this policy limits rights or remedies available under applicable law.
Questions? We're Here to Help
We understand that your jewelry and keepsakes often hold special meaning. If you have questions about craftsmanship, repairs, or the care of your piece, our studio would be happy to assist.
Email: studio@hopedesignltd.com
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