POLICIES

RETURNS

Hope Design Ltd. purchases* can be returned within 30 days of the ship date of your item. Customer must show proof of purchase (order #, email). The item must be returned in original condition and undamaged to qualify for a refund. Refund can only be credited to the original form of payment or store credit. The customer is responsible for return shipping.

*All standard physical items can be returned. Custom items, wholesale items, and digital downloads cannot be returned.

*Shipping fees will not be refunded.  

What does "original condition and undamaged" mean?

Item is free of dirt, grease, and signs of wear.  Original packaging is in new condition, including box, backing card and/or velvet bag. No human or pet hair, fragrance or odor.

What if the item was a gift?

Gifted items can be returned for store credit with proof of purchase. Proof of purchase would be original order number/purchaser.

What if I believe the item I received is defective?

If you believe your item has arrived damaged or defective, please follow the steps below :

• Take photos and write a description of damage or defect

• Send to  within 10 days of original ship date. 

• Await response from Hope Design Ltd. These cases are handled on a case-by-case basis. 

• If you receive approval of return, if necessary, mail items to Hope Design Ltd. following the mailing instructions below.

Wholesale accounts have 30 days to report defective merchandise. After this inspection time period passes, all sales are final and items are subject to repair fees.

Please contact  to receive approval of return for refund or store credit.

All items purchased on sale online and all items at Hope Design Ltd.'s trunk shows are FINAL SALE and cannot be returned. Gift Cards are non-refundable/returnable.

EXCHANGES

In order to process an exchange, the customer must complete the return process above and repurchase item they are wanting instead. 

MAILING INSTRUCTIONS

Whether you are sending in your personal military insignia and buttons or processing a return, please follow the steps below to ensure your package arrives safely at the studio:

• Package items in a protective box or bubble mailer with padding. Any envelope with more than a 1/4-inch thickness is non-machinable and costs more than a first class letter. 

• Include complete return address information on the outside and inside the package. 

• Mail items to Hope Design Ltd. at the provided address. 

     *This military-owned business moves frequently, always use the provided address to ensure it is up-to-date.

• Obtain tracking information from your shipping service. Hope Design Ltd. is not responsible for packages that are not received. Insurance is highly encouraged on high-value and irreplaceable items.

• Send notification to  that your package is on the way.

• You will receive a personal confirmation of receipt from Hope Design Ltd. within 24-48 hours of receiving your package.

MODIFICATIONS ON PENDING ORDERS

Buyers are allowed to make changes to orders placed, within 12 hours of making their purchases and before the orders are fulfilled. Please be advised that any modifications after 12 hours of order confirmation will be entertained on a case by case basis. If custom items have already been created, the order cannot be modified.

Cancellations

Hope Design Ltd. accepts cancellations on all regular orders within 1 hour of placing an order. Custom items* cannot be canceled once they have been made. In the event you wish to cancel your order, please contact us within 1 hour of order confirmation at HopeDesignLtd@gmail.com . Please be advised that any cancellations after 1 hour of order confirmation will be handled on a case by case basis. If custom items have already been created, the order cannot be canceled. Custom items include, but are not limited to: personalized, hand-stamped, class year, and custom commission pieces.

SHIPPING

Shipping:

Multiple varieties of USPS shipping available at checkout for all domestic and international packages. Our products ship to most countries worldwide. While Hope Design Ltd. strives to deliver goods in the time frame specified above, we cannot guarantee or accept liability for deliveries made outside of this time frame.

Hope Design Ltd. cannot be held accountable for orders once they have been accepted by the USPS tracking system. 

All items ship to the USA and APO’s. If you are shipping internationally, please send email to hopedesignltd@gmail.com for your personal shipping quote. 

IMPORTANT:

We are not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out, if shipping information is not corrected within 12 hours of purchase, store policy will apply. If you realize you have made an error in your shipping details, kindly e-mail us at HopeDesignLtd@gmail.com as soon as possible.

SHIPPING INSURANCE

Insurance: Insurance on domestic shipping is available of purchase in the shipping section of the checkout process. Order value up to $50 insurance is included on all USPS Priority Mail orders. Hope Design Ltd. highly encourages insurance is purchased for all custom and one-of-a-kind orders, as they are irreplaceable. Hope Design Ltd. cannot be held accountable for orders once they have been accepted by the USPS tracking system.

INTERNATIONAL TAXES & CUSTOMS DUTIES

Buyers are responsible for any and all duties and customs charges that may be incurred. If you have any questions about the taxes and duties in your country, please visit your local post office before placing your order with us. Customs rates vary depending on the country. As each country determines the customs and duties due for packages, Hope Design Ltd. does not have any say or control in these charges.

Hope Design Ltd.Ⓡ

Frosted Hope LLC d.b.a. Hope Design Ltd.Ⓡ ("us", "we", or "our”) operates http://www.HopeDesignLtd.com . This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information will include but is not limited to your name, email address, phone number, and mailing address. This information will be used to ship you your purchases, confirm details of custom orders, and to receive the Hope Design Ltd newsletter with sales, updates, and special offers. Information is will not be released to third parties. 

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

Changes To This Privacy Policy

Hope Design Ltd may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

 Contact Us

If you have any questions about this Privacy Policy, please contact us at  .

This Privacy Policy was last modified on 10/21/2019.